Legal

Company details

netplex. is a product of IONET PTY LTD, an Australian private company registered in Victoria.

• Legal name: IONET PTY LTD
• State of registration: Victoria, Australia

Privacy Policy

netplex is built privacy-first. We collect the minimum needed to run the service, and we never collect the contents of your labs.

What we collect

• Account data - email and authentication identity (via OIDC) to sign you in.
• Failure telemetry, only with consent - when an image or topology fails, and only if you opt in: the failure type, image name + sha[:12], vendor/class/emulator, QEMU args (no configs or passwords), exit code, last 50 lines of stderr, and host CPU/RAM/disk.

What we never collect

• Your identity tied to lab contents, your configurations, passwords, or memory/disk contents.
• Anything at all if you decline telemetry - the "send diagnostics" buttons disappear for good.

Your rights

Export or delete your data at any time. Enterprise customers can choose data residency. We honour GDPR and CCPA rights; sub-processors are listed in the in-app DPA.

Security

We take reasonable technical and organisational measures to protect your data, but no method of transmission or storage is completely secure, and we can't guarantee absolute security.

Terms of Service

By using netplex you agree to these terms. The commercial subscription agreement governs paid tiers.

Licence grant

We grant you a non-transferable, non-exclusive subscription licence to use netplex for the tier you're on. You may not reverse-engineer, redistribute or resell the platform.

Bring-your-own images

netplex ships no vendor images. You are responsible for holding the rights to any device images, containers or appliances you upload. You retain ownership of your labs and topologies.

Acceptable use

No piracy, no illegal use, no abuse of the community forum or platform. We may suspend accounts that violate this policy.

Reliability commitments

A licensing check never hard-locks a running lab - there is a grace window for outages. We aim for published uptime targets on the cloud control plane and back Enterprise with an SLA.

Warranty & liability

The service is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose. To the extent permitted by law, our total liability to you for any claim arising from your use of netplex is capped at the amount you paid us in the 12 months before the claim arose.

Indemnity

You agree to indemnify and hold us harmless from any claim, loss or damage arising from your use of the platform, your content, or images and other material you upload, including claims that you didn't hold the rights to use them.

Termination

You can cancel your subscription at any time from your account. We may suspend or terminate accounts that breach these terms, including the acceptable-use policy above.

Governing law

These terms are governed by the laws of Victoria, Australia, and you submit to the exclusive jurisdiction of its courts.

Refund Policy

Payments are final. Once a subscription payment has been processed, we don't offer refunds or partial refunds, except for the one case below.

Architect → Pro downgrade

If you purchased the Architect tier and want to switch down to Pro, we'll refund the price difference between the two tiers - provided you request it within 5 business days of the original purchase. Requests made after that window aren't eligible.

To request this, contact us with your account details and the order you'd like adjusted.

This policy doesn't limit any non-excludable rights you have under applicable consumer protection law, including the Australian Consumer Law. Payments are processed by Dodo Payments as our merchant of record; disputes or chargebacks may also be subject to Dodo Payments' own buyer terms.

Disclaimer

netplex is a network emulation and learning platform. It is not affiliated with, endorsed by, or sponsored by any network-equipment vendor, nor by EVE-NG, PNETLAB, GNS3 or Containerlab.

All vendor names, product names, model numbers and logos are the property of their respective owners and are used only for identification and interoperability. netplex ships no proprietary vendor software or images - you supply your own under your own licences.

Comparisons on this site reflect our honest assessment at time of writing and may change as those projects evolve.

Open-source notices

netplex stands on the shoulders of excellent open-source projects, used in compliance with their licences and kept as separate processes/services:

• QEMU / KVM - machine emulation (GPL).
• Open vSwitch - the virtual switching fabric.
• Dynamips - classic router emulation.
• xterm.js - the integrated console.

Full NOTICE and THIRD-PARTY-LICENSES files ship with every release. Our open surfaces - device kinds, the CLI, SDKs and the public API schema - are themselves open.