BETA
Support

Open a ticket. Track it to done.

Real support from the engineers who build netplex. Tickets are private, tracked, and routed to [email protected]. Check the Knowledge Base first - it may already be solved.

Your tickets

Sign in to see and reply to your tickets. Here's what the queue looks like.

#4192
CSR1000v boot loop after import
Technical · opened 2h ago
In progress
#4188
Terraform provider auth scope
Automation · opened 1d ago
Open
#4175
Classroom pod reset timing
Classroom · 3d ago
Solved

How it works

Submit a ticket, get a tracking number, and reply by email or in-app. Professional & Architect get email support; Team and Class are priority; Enterprise is SLA-backed with a named contact. Your labs and data stay private - we never see lab contents.

Routed to [email protected] · you'll get a ticket number by email.

Ticket created.

Thanks - your ticket is in the queue.

Prefer to ask the community?

The forums are fast, friendly, and the answer is often already posted.

Go to the forums Search the docs